Nashville Senior AdvisorHighpoint Homecare is a Medicare-certified home health agency based at 300 Steam Plant Road,suite 230 in Gallatin, TN 37066. Medicare first certified it in 1984, 42 years ago. Medicare rates its quality of patient care at 2 out of 5 stars, below the Tennessee average of 3.5. It trails the Tennessee average on 8 of the measures Medicare publishes and beats it on none.
What is Highpoint Homecare's Medicare record?
| Agency | Highpoint Homecare |
|---|---|
| Address | 300 Steam Plant Road,suite 230, Gallatin, TN 37066 |
| Phone | (615) 328-5515 |
| Medicare provider number (CCN) | 447487 |
| Ownership | Proprietary |
| Medicare-certified since | 09/26/1984 |
How does Highpoint Homecare score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Highpoint Homecare. It is better than the Tennessee average on 0 and worse on 8.
| Measure | Highpoint Homecare | Tennessee average | U.S. average | vs. Tennessee |
|---|---|---|---|---|
| Started care on time | 90.1% | 97.6% | 96.6% | Worse |
| Got better at walking or moving around | 83.5% | 91.5% | 88.6% | Worse |
| Got better at getting in and out of bed | 85.3% | 92.3% | 89.8% | Worse |
| Got better at bathing | 84.9% | 92.7% | 90.7% | Worse |
| Breathing improved | 87.9% | 92.6% | 91.5% | Worse |
| Got better at taking medicines correctly | 82.5% | 90.8% | 88.3% | Worse |
| Medication issues addressed on time | 85.3% | 93.4% | 94.4% | Worse |
| Flu shot status checked | 45.2% | 61.5% | 63.3% | Worse |
| Met expected function at discharge | 72.9% | 72.4% | 71.7% | About the same |
| Falls with major injury (lower is better) | 1.6% | 1.3% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it trails: flu shot status checked, got better at taking medicines correctly and medication issues addressed on time.
What do patients say about Highpoint Homecare?
88% of surveyed patients said they would definitely recommend Highpoint Homecare, based on 176 completed surveys. The Tennessee average is 82%.
| Survey question | Highpoint Homecare | Tennessee average | U.S. average | vs. Tennessee |
|---|---|---|---|---|
| Team gave care in a professional way | 94% | 91% | 89% | Better |
| Team communicated well | 90% | 88% | 86% | About the same |
| Team discussed medicines, pain and home safety | 88% | 84% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 90% | 88% | 85% | About the same |
| Would definitely recommend the agency | 88% | 82% | 79% | Better |
Do Highpoint Homecare's patients end up back in the hospital?
Medicare rates Highpoint Homecare better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 87.2% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.2% |
| Preventable hospital stays during care | Same As National Rate | 13.2% |
Which home health services does Highpoint Homecare provide, and which does it not?
Highpoint Homecare reports offering skilled nursing, physical therapy, speech therapy and medical social work. It does not report offering occupational therapy and home health aide.
| Service | Offered by Highpoint Homecare? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | No |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | No |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Nashville-area ZIP codes does Highpoint Homecare serve?
Highpoint Homecare tells Medicare it serves 10 ZIP codes in Nashville and Davidson, Williamson, Rutherford, Sumner, Wilson and Maury counties, out of 20 in total.
- 37022
- 37031
- 37048
- 37066
- 37072
- 37075
- 37087
- 37122
- 37148
- 37186
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Highpoint Homecare before starting care?
Ask who sorts out the medication list
82.5% of patients got better at taking their medicines correctly (Tennessee average 90.8%). Ask whether a nurse reconciles every prescription at the first visit and who sets up the pill organizer.
Ask how medication problems reach the doctor
When a medication problem was found, Highpoint Homecare followed up with the doctor on time in 85.3% of cases (Tennessee average 93.4%). Ask who makes that call and how quickly.
Ask how often the therapist actually comes
83.5% of its patients got better at walking or moving around, against 91.5% across Tennessee. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Highpoint Homecare Medicare-certified?
Yes. Highpoint Homecare is certified by Medicare under provider number 447487 and has been since 1984. Original Medicare pays certified agencies directly for covered home health care.
What is Highpoint Homecare's Medicare star rating?
2 out of 5 for quality of patient care. The Tennessee average is 3.5. Its patient survey rating is 5 out of 5.
Does Highpoint Homecare provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, speech therapy and medical social work.
